Sentio enriches every support ticket, CRM note, and customer call with AI-generated context from your entire customer history — in real time, without sending your data to US-based AI providers.
The problem Sentio solves
Customer history lives across CRM notes, old tickets, emails, and call logs. Finding it before a customer call takes minutes — if it happens at all.
Every new ticket starts from zero. Agents re-read threads, ask customers to repeat themselves, and miss patterns that are obvious in the data.
Most AI CRM tools route your customer data through US-based LLMs. That's a GDPR problem most legal teams flag immediately.
How Sentio works
Sentio connects to Zoho CRM & Zoho Desk via API. HubSpot and Salesforce are in development for Q3 2026. Setup takes one afternoon — no migration, no data export.
All tickets, notes, and interactions are indexed into a vector database running on EU infrastructure. Your data never leaves Europe, and no US-based LLM ever sees it unmasked.
When a new ticket arrives, Sentio surfaces the three most relevant past interactions, open issues, and a one-line AI summary — before the agent reads the first line.
What Sentio delivers
Embedded directly in your CRM. No tab switching. When a ticket opens, the context panel shows relevant history, open issues, and sentiment trend.
Draft responses based on your past successful resolutions for similar issues. Agents review and send — no blind AI output.
Recurring issues flagged automatically. When five customers report the same thing in three days, Sentio creates a pattern alert — before it becomes a crisis.
Account health score based on interaction history. Identifies at-risk accounts before they churn — without requiring a separate analytics tool.
GDPR — what this actually means in practice
EU infrastructure only
Hetzner (Germany). No AWS Frankfurt, no Azure Berlin — those are still US-controlled infrastructure. Your data stays in Europe, full stop.
PII masking before LLM
Customer names, email addresses, and internal IDs are masked before any LLM call. The model never sees unmasked personal data.
Data processing agreement
Standard DPA included. Audit log of all AI interactions available. Designed to pass your DPO review without custom negotiation.
Pricing — no usage-based surprises
All prices net + VAT. Overage: €0.25/doc (Starter), €0.20/doc (Professional). Setup fee non-refundable.
Request a demo
Tell us which CRM you use and what you'd like Sentio to handle — we'll show you a live walkthrough with your actual use case.